Technology, Media and Telecom Market Analysis
Marketers typically segment their customers using very broad demographic criteria. This routine analysis can help vendors and service providers to tailor new offerings. However, few develop their market segmentation based upon an assessment of customer needs, and so their product-centered view can obstruct the buyer's journey.
High-tech companies have an even greater challenge since they're often technology-centered. While some early-adopters may be engaged by vague digital product launch scenarios and minimal guidance or support, many mainstream customers will feel misled, neglected or completely ignored.
Technology, Media and Telecom (TMT) marketers must evolve. Narrowly targeting customers with relevant offers, via their preferred channels, has proven to be most effective and rewarding. That's why we practice an applied-science research technique that will identify predictable market demand, best-fit solution fulfillment, and product applications with clarity and imagination.
Once the targeted offers are developed and perfected, then content marketing and online syndication methods are used to create influencer engagement and exponential reach that increases buyer-centric messaging exposure. Besides, the ‘share of voice’ quality trumps quantity.
Differentiation: Dare to be Remarkable
Useful and interesting content will stand-out. Your customers want to educate themselves about all viable offerings in the marketplace before they engage with a salesperson. In fact, we know that 68 percent of B2B buyer information gathering occurs before reaching out to vendors or service providers -- that's why organic Search Engine Optimization and associated ranking is so important.
Moreover, smart vendors are truly extraordinary. Those few marketers that dare to be remarkable will achieve the highest rewards. They will champion a 'movement' and tell the most insightful personal stories -- distancing themselves from the herd of bland competitors that still engage in trivial advertising. Be bold, brave and become influential.
Customers on the receiving end of typical marketing campaigns are demanding a change. They crave a product vendor or service provider that takes the time and effort to explore and understand their environment. They insist that a potential supplier must listen better, and then respond thoughtfully with useful content.
The time for vendors and service providers to change their old approach to market development has already come and gone. One-size-fits-all marketing practices clearly fit nobody in particular. Legacy mass-marketing is a lazy marketer's approach to the segmentation challenges of today's fragmented marketplace. Let it go; move on.
Today, digital marketing transformation and successful growth hacking are enabled by a deep understanding of client user needs and wants. Stakeholder personalization requirements are reshaping the technology, media and telecom sector. The challenge is to offer meaningful and substantive points of engagement for each persona that would enable you to capture market insights.
Adaptive Customization: Persona Targeting
Sales and support people on the front-line -- that assume the role of 'customer advocates' -- are disappointed by the obvious shortcomings of a marketer's myopic market perspectives. In the absence of truly targeted offers, a sales enablement team must attempt to fill the content customization gap by disconnected marketers.
Technology-oriented product designers and service developers are far removed from the customers that they should satisfy. They must rely on the marketing organization to gather insight -- to describe user requirements -- and thereby ensure that real needs will be addressed.
Furthermore, self-directed ‘buyer enablement’ market research should precede ‘sales enablement’ content asset development.
Effective segmentation and value proposition analysis will reveal both significant opportunities and potentially wasted efforts. Understanding the problematic tasks that customers are trying to improve is the first step in the go-to-market evaluation process.
When a customer selects a product they use metrics -- measures of benefit value -- to define what's important to them. Likewise, we use a systematic four-step progression -- collecting application information as use-case scenarios, choosing segmentation variables, then creating buyer persona profiles.
Focused segmentation is proven to identify market entry points for disruptive technology, and can advance the development of tangible applications -- for user adoption and market penetration.
Technology, Media and Telecom Market Research
Primary market research is an effort to gather information about target markets and associated stakeholders. It's a very important component of business strategy development. We're actively studying emerging technology research and development (R&D) trends within the Global Networked Economy.
Each topic is reviewed within the context of end-to-end product or service life-cycles. We utilize a tested and proven approach that enables clients to evaluate the adoption of new technologies -- so they can incorporate validated requirements within their design process.
In summary, we believe that Digital Reinvention is about the three stages of embracing workplace change -- digital literacy, competence and mastery. Business Transformation requires new forms of innovation, intended to achieve superior outcomes and sustainable digital growth. Reach out for additional details about our ongoing market analysis.
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