Customers

   Our Customers - Marketing Project Case Studies

The following summaries are examples of our customer success stories.
 
Interim Strategy Consultant - 12-month Assignment
Our Customer: Enterprise Software, SaaS and Professional Services Company
Their Clients: AT&T, Verizon, Bell Canada, Telus, BT, Virgin Media, Telefonica, Softbank BB
 
Retained to guide collaborative innovation thought-leadership, expand professional service offerings, and thereby evolve customer relationships -- to go deeper and broader within their major accounts. By engaging new executive stakeholders, we increased their exposure, and enabled them to become strategic advisors.
 
This engagement initially focused on sales support and individual account development activities, and then transitioned into broader IP NGN market development planning. The role required that we act as the primary customer experience advocate, service delivery platform SME, and guide their "customer council" collaboration activities. Consultant tasks included:
- Write use cases for software to reduce consumer electronics UI complexity
- Build value proposition messaging for Software as a Service (SaaS) offers
- Assess the market for IPTV and multimedia mobile device management
- Create presentation materials, customized proposals, and sales tools
- Author editorial content for marketing stakeholder and launch microsite
- Develop word-of-mouth campaign, and search engine optimization (SEO)
- Influence demand generation, business ROI and user adoption metrics
- Enhance customer portal with Web 2.0 features to increase interactivity
- Lead broadband service provider customer care website redesign project
- Design user research, test product concepts, draft personas and scenarios
- Leverage customer experience center, usability lab, and strategic partners

Interim VP & General Manager -
8-month Assignment
Our Customer: Training and Consulting Professional Services Company
Their Clients: IBM, Northwestern Mutual, Cisco Systems, Fair Isaacs, Wellpoint, State Government

Hired to lead the sales, business development, marketing teams at this boutique IT training, mentoring and consulting company. Initially worked on short term tactical activities including:

- Mentoring sales, marketing and operations staff with formal processes
- Planning and execution of value proposition messaging development
- Media relations, advertising campaign development, article placement
- Exhibitor attendance at three high profile IT enterprise software conferences
- Assess and implement sales force automation, with custom sales letters
- Created boilerplate proposal text, updated website, white papers, newsletter
- Arrange executive introductions at accounts like IBM, Intel and Home Depot
- Submitted and approved on "preferred contractor" list with public sector agencies

We completed a comprehensive Strategic Marketing Plan to extend their OOAD, UML, Java, and .NET core competency. Assessed the global IT training market and identified specific opportunities to complement existing instructor-led training (ILT) with additional e-learning (synchronous and asynchronous platforms), and blended learning delivery modalities. Interviewed IT training industry analysts (IDC and Gartner) that cover the U.S., EMEA and Asia/Pacific markets, and completed competitive analysis. Profiled new IT training professional service opportunities including:
- IT service management (ITIL project governance)
- Managed learning services (partial or total outsourcing)
- Business skills for technical leaders (business/technology alignment)
- Courseware licensing, distribution and sales to developing markets
- Student assessment and remediation (skills inventory & gap analysis)
- Open Source Software (OSS) courseware development and delivery
- Measure the progress and results of the sales funnel growth metrics
- Explore Service Oriented Architecture (SOA), OSS/J and AJAX trends

Interim Strategic Relations Director - 10-month Assignment
Our Customer: Retail Systems Integrator and Managed Service Provider
Their Clients: Wal-Mart, ASDA, Eckerd, Kohl’s, Blockbuster, Autozone and Starbucks

This ten-month project started by drafting a high-level role description for multiple consultants, and a 30-60-90 day schedule of milestone activities that documented the roadmap for their journey to an agreed upon destination. We then conducted a situation analysis of the company's customer-facing business processes, by interviewing a cross-section of their front-line employees. This exercise resulted in a summarized and actionable execution plan for their executive leadership team. Our project activity schedule also incorporated the following tasks that we produced and executed:
- Describe a core value proposition that all employees could learn and recite
- Suggest organization changes to establish a proactive sales hunter role
- Create sales and marketing objectives for increased market awareness
- Select, procure, integrate and deploy a sales force automation (CRM) system
- Build a database of five thousand North American major retailer executives
- Replace obsolete marketing collateral, proposal boilerplate, and web site
- Develop vendor channel partnerships, structure co-op marketing budget
- Launch in-store Wi-Fi hotspot and VoIP systems integration services
- Launch in-store digital media (audio/video) network promotions service
- Productize existing and new value-added professional service offerings
- Design and execute a comprehensive market development campaign
- Measure the progress and results of the campaign against benchmark

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Technology, Media, Telecommunications, TMT, Digital Marketing