Customer Experience Design -- Adaptive Usability
Creating and delivering a meaningful and remarkable customer experience may seem like an esoteric notion that is difficult to apply in practice. It isn’t, when you know how to conceptualize.
Furthermore, if you innovate with an awareness of what is meaningful -- relative to your customer’s lifestyle and interests -- then your products and services will become highly relevant. The experience layer: the space above the applications layer.
Designing a distinct customer experience layer -- that adjusts to the skill-level needs of users -- can be applied to create an adaptive usability model. The following are examples of our experience provider collaborative innovation and open-concept development work.
Dell Idea Storm
How do you evolve when customer service and technical support isn’t fully meeting the diverse needs of a broad cross-section of customers? The Dell Customer Corps concept is an approach that is centered upon tapping into the existing customer talent pool.
Cisco Connected Life Contest
Is it possible to create an alternative digital media service delivery platform that takes advantage of the current media fragmentation trend, while improving personalization? The Digital Lifescapes concept inverts the requirement to use a "search" as the starting point.